![]() ![]() Information is secured with a firewall and accessing of information is strictly monitored.By choosing “Remember my user ID”, your user ID will be saved. The Information Technology Department has established strict protocol concerning access of the City of Waco’s Database. Other department staffs within the City are blocked from accessing a Customer Master file unless a written authorization form is completed and approved by their department head and the Director of Water Utilities or his/her designee. Authorized staff that work in the City of Waco’s Water Office, Solid Waste Office and Information Technology Departments are able to view the Customer Master file. Information entered into the Customer Master files remains in the account database. The recordings are stored in a safe and shredded for destruction. Access to the recordings is limited to Supervisory or Management within the Water Office. Calls to our call center are recorded, and the recordings are secured by the Information Technology Department for an appropriate timeframe. Care of InformationĪll written information, including copies, is shredded. If such a request is received, information such as customer address, telephone number, social security number and consumption information will not be released except to a consumer reporting agency, other utility companies or any state or federal government and their subcontractors. Under the Freedom of Information Act, individuals/consumers may sign a confidentiality form or send a written confidentiality request. Someone outside of the City of Waco may request customer information. It may also be used by a third party collection agency contracted with the City of Waco to collect delinquent accounts. Use Of The Information by Other EntitiesĬustomer information may be reported to a Credit Agency. If a customer’s spouse or roommate asks for information on the account, whether via phone or in person, he/she will be asked to verify one or both of their Drivers License or Social Security number. When a customer asks for account information, whether via phone or in person, he/she will be asked to verify one or both of these numbers. ![]() Uses of the InformationĬustomer Driver’s License and Social Security numbers are used for identification purposes only. The City of Waco, Water Office strives to ensure that the information obtained and used is accurate. Customers may control the release of account information except as required by the Freedom of Information Act. All City employees are responsible for safeguarding customer information, and such information is used for business purposes only. The City of Waco Water Utility Services Department Water Office is committed to the privacy of its customers. Additional information may be required.Spouse or Roommates’ State Driver's License or State ID Card numbers.Spouse or Roommates’ Social Security numbers.Valid State Driver’s License or State ID Card.You can add and manage up to 99 accounts using the same sign in. You can also add a new account using the green button in the top right. Find the box that says “I Want To…” near the middle of the page.Click the Log In button to get to your account home page. Once you’ve created your password, the page will refresh.Enter your Water Account Number xxxxxx-xxxxxx (you can find it on your water bill) and the property address house number (just the number, not the full address).Check your email to get your verification code.Enter your email address and click “Send verification code” to create your profile.You’ll see “Don’t have an account?” Click the Sign up link (It’s under the blue Log In button).My Waco Water does not work with Internet Explorer. To set up New Account Access for My Waco Water, click here. ![]()
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